At Queens Fashion Place, we are committed to ensuring your satisfaction with every purchase you make from us. We understand that sometimes, despite our best efforts, you might need to return a product. This 3-day return policy outlines the terms and conditions for returns to ensure a seamless and hassle-free experience.
1. Eligibility for Returns:
1.1. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
1.2. Only products purchased directly from www.queensfashionplace.com are eligible for return under this policy. Products bought from third-party sellers or through other channels may have different return policies.
2. Initiating a Return:
2.1. To initiate a return, please contact our customer support team within 3 days of receiving your order. You can reach us at sales@queensfashionplace.com/+2348038067324,+2347035072738.
2.2. Provide your order number, a description of the item you wish to return, and the reason for the return. Our customer support team will guide you through the return process.
3. Return Shipping:
3.1. Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part, such as shipping the wrong item or a defective product.
3.2. We recommend using a trackable shipping method to ensure that the returned item reaches us safely. www.queensfashionplace.com is not responsible for lost or damaged items during the return shipping process.
4. Inspection and Refund:
4.1. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria stated above.
4.2. If the returned item is in acceptable condition, we will process your refund within 3 business days. The refund will be issued using the original payment method used for the purchase.
5. Non-Returnable Items:
5.1. Certain items are non-returnable, including:
- Personalized or customized items.
- Items on final sale or clearance.
- Digital downloads or virtual goods.
- Intimate or sanitary goods.
6. Exchanges:
6.1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined in this policy and place a new order for the desired item.
7. Damaged or Defective Items:
7.1. If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will arrange for a replacement or refund, depending on your preference.
8. Cancellations:
8.1. If you wish to cancel an order before it has shipped, please contact us as soon as possible. Once an order has been shipped, it falls under our return policy.
9. Contact Us:
If you have any questions or need assistance with your return, please don’t hesitate to contact our customer support team at sales@queensfashionplace.com/+2347035072738,+2348038067324.
Please note that this 3-day return policy is subject to change without prior notice. We recommend reviewing this policy before making a purchase. Your satisfaction is our priority, and we aim to provide you with the best shopping experience possible.